Refund policy

Return Policy

At The Orders, we are committed to providing you with high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns:

  • Items must be returned within 14 days of receipt.

  • Products must be in their original condition, unused, and with all tags and packaging intact.

  • Sale items or items marked as “final sale” are not eligible for return.

How to Return:

  1. Contact our customer support at theorderrsa@gmail.com with your order number and reason for return.

  2. You will receive a return authorization and instructions on how to send your item back.

  3. Ship the item securely using a trackable service. 

  4. Only 70% purchase amount is returned as the remaining 30% shall be used for expenses due to returning product

Refunds:

  • Once we receive and inspect your returned item, your refund will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable.

Exchanges:

  • If you wish to exchange an item for a different size or product, please contact our support team for guidance. Exchanges are subject to product availability T&Cs apply.

Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us within 48 hours of delivery with a photo of the item. We will provide a replacement or full refund (excluding shipping costs) at no additional cost.

Thank you for shopping with The Orders. We value your satisfaction and aim to make your experience as enjoyable as possible.