Shipping policy

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not processed or shipped on weekends or public holidays.

  • You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods & Delivery Times

  • We offer reliable shipping across South Africa through trusted courier partners.

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

  • Delivery times are estimates and may vary due to factors beyond our control, including courier delays or public holidays.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and chosen shipping method.

  • Free standard shipping is available for orders over a certain amount 

Tracking Your Order

  • Once your order has been dispatched, you will receive a tracking number via email or SMS.

  • You can track your shipment directly with the courier for real-time updates.

Delivery Issues

  • Please ensure that your delivery address is complete and accurate. We are not responsible for delays or lost parcels due to incorrect information.

  • If a parcel is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

  • In case of lost or damaged parcels during transit, please contact us immediately at theorderrsa@gmail.com. We will work with the courier to resolve the issue.

International Shipping (Optional)

  • We currently ship internationally to select countries. Delivery times and shipping costs vary by destination. Please contact us for details.

Contact Us

  • For any shipping-related inquiries, reach out to us at theorderrsa@gmail.com or Wharsapp 060 656 6105. Our team is happy to help.